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As a wholly owned subsidiary of the Jockey Club, Jockey Club Racecourses (formerly RHT – Racecourse Holdings Trust) has always been unique in its structure and in its commitment to promoting a healthy and sustainable mix of both Flat and Jump racing. It is committed to the continued reinvestment of all of its profits into enhancing the racing experience for all stakeholders, from race goers to jockeys, from owners to stable staff.
Jockey Club Racecourses seeks to maximise the potential of each course to offer consumers consistent, attractive racing programmes in a wide variety of settings. The group is also committed to pursuing the highest standards of horse and human welfare, and that the condition of every course is fit to race. The races stages at Jockey Club Racecourses 14 racecourses include the majority of the year’s most prestigious events, for both flat and jump racing. Nearly half the Group One races run on the Flat each season, and four-fifths of jump racing’s Grade One events are staged by Jockey Club Racecourses.* The portfolio of courses represents over a fifth of the total number of racecourses in Great Britain (fourteen out of 59), stages over a fifth of all fixtures, and provides over 30% of annual prize money. The present day business challenges met by JCR courses are no different to those met by any other leisure/sports venue and therefore the Group as a whole are always looking at innovative ways to build and improve on the product and service that we currently provided our customers.
The Jockey Club Racecourses’ vision is: “We want to be the best racecourse operator in Europe in terms of profitability and the promotion of best quality flat, AWT and jump racing, and to establish our racecourses as venues of choice in the UK events and leisure industry.” A significant element behind this vision for success is the way in which we treat our customers and we appreciate that it is our frontline staff who have the greatest influence over giving that first good impression of the Racecourse. In turn, we also realise that frontline staff also get to know better than anyone, what the customer really wants and the Racecourse is always grateful to staff for good and not so good feedback, so we learn to better serve our customers. In this regard, I thank you all for your help.
* Aintree, Carlisle, Cheltenham, Epsom, Exeter, Haydock, Huntingdon, Kempton Park, Market Rasen, Newmarket, Nottingham, Sandown Park, Warwick and Wincanton.
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